Effective May 21, 2024
Welcome, and thank you for your interest in Raquo (“Raquo,” “we,” or “us”) and our AI-powered automated time tracking service (the “Service”). These Terms of Service are a legally binding contract between you and Raquo regarding your use of the Service.
PLEASE READ THE FOLLOWING TERMS CAREFULLY:
BY SIGNING UP FOR RAQUO, OR BY DOWNLOADING, INSTALLING, OR OTHERWISE ACCESSING OR USING THE SERVICE, YOU AGREE THAT YOU HAVE READ AND UNDERSTOOD, AND, AS A CONDITION TO YOUR USE OF THE SERVICE, YOU AGREE TO BE BOUND BY, THE FOLLOWING TERMS AND CONDITIONS, INCLUDING RAQUO'S PRIVACY POLICY (TOGETHER, THESE “TERMS”). IF YOU ARE NOT ELIGIBLE, OR DO NOT AGREE TO THE TERMS, THEN YOU DO NOT HAVE OUR PERMISSION TO USE THE SERVICE. YOUR USE OF THE SERVICE, AND RAQUO’S PROVISION OF THE SERVICE TO YOU, CONSTITUTES AN AGREEMENT BY RAQUO AND BY YOU TO BE BOUND BY THESE TERMS.
ARBITRATION NOTICE. Except for certain kinds of disputes described in Section 17, you agree that disputes arising under these Terms will be resolved by binding, individual arbitration, and BY ACCEPTING THESE TERMS, YOU AND RAQUO ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN ANY CLASS ACTION OR REPRESENTATIVE PROCEEDING. YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend your rights under this contract (except for matters that may be taken to small claims court). Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury. (See Section 17.)
Raquo provides an AI-powered automated time tracking service that captures and analyzes your activity on your device to provide insights into your work patterns and optimize productivity. This includes recording your screen, identifying the active application, and employing OCR to recognize text displayed on your screen. All data collected is stored locally on your device and is not transmitted to our servers.
You must be at least 18 years old to use the Service. By agreeing to these Terms, you represent and warrant to us that: (a) you are at least 18 years old; (b) you have not previously been suspended or removed from the Service, and (c) your registration and your use of the Service is in compliance with any and all applicable laws and regulations. If you are an entity, organization, or company, the individual accepting these Terms on your behalf represents and warrants that they have authority to bind you to these Terms, and you agree to be bound by these Terms.
You may be required to sign up for an account to utilize the Service. When you sign up for an account, you may be required to provide us with some information about yourself, such as your email address. You agree that the information you provide to us is accurate and that you will keep it accurate and up to date at all times. You are solely responsible for maintaining the confidentiality of your account, and you accept responsibility for all activities that occur under your account. If you believe that your account is no longer secure, then you must immediately notify us at [support email address].
The Service may offer paid subscription plans with varying features and functionalities.
4.1. Price.
Raquo reserves the right to determine pricing for the Service. Raquo will make reasonable efforts to keep pricing information published on the Service up to date. Raquo may change the fees for any feature of the Service, including additional fees or charges, if Raquo gives you advance notice of changes before they apply. Raquo, at its sole discretion, may make promotional offers with different features and different pricing to any of Raquo’s customers. These promotional offers, unless made to you, will not apply to your offer or these Terms.
4.2 Authorization.
You authorize Raquo to charge all sums for the orders that you make and any level of Service you select as described in these Terms or published by Raquo, including all applicable taxes, to the payment method specified in your account. If you pay any fees with a credit card, then Raquo may seek pre-authorization of your credit card account prior to your purchase to verify that the credit card is valid and has the necessary funds or credit available to cover your purchase.
4.3 Subscription Service.
The Service may include certain subscription-based plans with automatically recurring payments for periodic charges (“Subscription Service”). The “Subscription Billing Date” is the date when you purchase your first subscription to the Service. The Subscription Service will begin on the Subscription Billing Date and continue for the subscription period that you select on your account (such period, the “Initial Subscription Period”) and will automatically renew for immediately successive periods of the same duration as the Initial Subscription Period (the Initial Subscription Period and each such renewal period, each a “Subscription Period”) unless you cancel the Subscription Service or we terminate it. If you activate a Subscription Service, then you authorize Raquo or its third-party payment processors to periodically charge, on a going-forward basis and until cancellation of the Subscription Service, all accrued sums on or before the payment due date. Your account will be charged automatically on the Subscription Billing Date and periodically thereafter (in accordance with the billing frequency corresponding to the Subscription Service that you have activated) for all applicable fees and taxes for the next Subscription Period. You must cancel your Subscription Service before it renews in order to avoid billing of the next periodic Subscription Fee to your account. Raquo or its third-party payment processor will bill the periodic Subscription Fee to the payment method associated with your account or you otherwise provide to us. You may cancel the Subscription Service by contacting us at [support email address].
4.4 Delinquent Accounts.
Raquo may suspend or terminate access to the Service, including fee-based portions of the Service, for any account for which any amount is due but unpaid. In addition to the amount due for the Service, a delinquent account will be charged with fees or charges that are incidental to any chargeback or collection of any the unpaid amount, including collection fees.
Licenses.
5.1 Limited License.
Subject to your complete and ongoing compliance with these Terms, Raquo grants you, solely for your personal, non-commercial use, a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to: (a) install and use one object code copy of any application associated with the Service on a device that you own or control; and (b) access and use the Service.
5.2 License Restrictions.
Except and solely to the extent such a restriction is impermissible under applicable law, you may not: (a) reproduce, distribute, publicly display, or publicly perform the Service; (b) make modifications to the Service; or (c) interfere with or circumvent any feature of the Service, including any security or access control mechanism. If you are prohibited under applicable law from using the Service, then you may not use it.
5.3 Feedback.
If you choose to provide input and suggestions regarding problems with or proposed modifications or improvements to the Service (“Feedback”), then you hereby grant Raquo an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right to exploit the Feedback in any manner and for any purpose, including to improve the Service and create other products and services.
Ownership; Proprietary Rights.
The Service is owned and operated by Raquo. The visual interfaces, graphics, design, compilation, information, data, computer code (including source code or object code), products, software, services, and all other elements of the Service (“Materials”) provided by Raquo are protected by intellectual property and other laws. You acknowledge that the Service and all Materials are the property of Raquo or the third-party rights owners of such Materials. Except as expressly authorized by Raquo, you may not make use of the Materials. Raquo reserves all rights to the Service and the Materials (to the extent of our rights in the Materials), not granted expressly in these Terms.
Use of the Service
7.1 Data Privacy.
Raquo prioritizes user privacy. All data collected by the Service, including screen captures, application names, and recognized text, is stored locally on your device. This data is not transmitted to our servers or shared with third parties.
7.2 AI-powered Functionality.
Raquo utilizes Artificial Intelligence (AI) to provide automated time tracking and analysis. This includes using Optical Character Recognition (OCR) to recognize text on your screen and sophisticated algorithms to identify your activities and generate insights.
7.3 Meeting Analysis.
Raquo can be used to analyze meetings by capturing audio and visual content. This information can be used to generate insights into meeting duration, participation, and key discussion points.
Third-Party Terms
8.1 Third-Party Services and Linked Websites.
Raquo may provide tools through the Service that enable you to export information, including User Content (defined below), to third-party services, including through features that allow you to link your account on Raquo with an account on the third-party service. By using one of these tools, you agree that Raquo may transfer that information to the applicable third-party service. Third-party services are not under Raquo’s control, and, to the fullest extent permitted by law, Raquo is not responsible for any third-party service’s use of your exported information. The Service may also contain links to third-party websites. Linked websites are not under Raquo’s control, and Raquo is not responsible for their content.
8.2 Third-Party Software.
The Service may include or incorporate third-party software components that are generally available free of charge under licenses granting recipients broad rights to copy, modify, and distribute those components (“Third-Party Components”). Although the Service is provided to you subject to these Terms, nothing in these Terms prevents, restricts, or is intended to prevent or restrict you from obtaining Third-Party Components under the applicable third-party licenses or to limit your use of Third-Party Components under those third-party licenses.
Communications.
We may send you emails concerning our products and services, as well as those of third parties. You may opt-out of promotional emails by following the unsubscribe instructions in the promotional email itself.